My Services
I provide independent hotel inspections, brand standards audits, and performance advisory that identify operational gaps and deliver measurable improvement in guest satisfaction and hotel performance.
Hotel Inspections
Detailed, independent inspections that uncover operational gaps across service, maintenance, and standards, with practical actions to drive immediate improvement.
Brand Standards Audits
Detailed, independent audits that identify brand compliance gaps, protect your flag, and reduce the risk of costly penalties.
My Services
Detailed Inspection Reports
Comprehensive reports clearly outlining operational gaps, brand compliance issues, and prioritized actions for improvement.
Practical Improvement Plans
Structured, easy-to-follow recommendations that enable management teams to quickly address issues and improve performance.
Guest Experience Evaluation
Detailed, independent inspections that uncover operational gaps across service, maintenance, and standards, with practical actions to drive immediate improvement.
Performance Improvement Advisory
Deliver targeted strategies to improve guest satisfaction and operational results.
→
→
→
→
Reviews
What my clients say about my work
Hi Mike, I wanted to take a moment to tell you how proud I am of how you handled the evaluation yesterday at Candlewood Suites. This property is clearly facing challenges, and after your request following the last evaluation, we were able to coordinate with Ownership to have their presence on this visit.You demonstrated excellent professionalism by training the new GM while addressing the property’s concerns and offering practical ways to improve. Your patience and understanding helped the team focus on shaping the culture they want to establish, and I’m hopeful we’ll start seeing positive results from these efforts. After the visit, the Owner shared that he really appreciated your approach—spending time coaching and training the new GM, as well as clearly identifying areas for improvement on an asset that is approaching re-licensing. It was a productive conversation all around, and I’m confident your efforts will contribute to improved Guest Love scores. I also want to acknowledge that while it’s sometimes hard for me to see your development from a distance, watching you in action yesterday showed me just how far you’ve come since sign-off week! Becoming a great Quality Consultant takes time, and you’re clearly on that path. Keep growing, developing, and staying positive! Thank you for all that you do every day. Have a great weekend!
Timothy Seidel
IHG Regional Manager Quality & Brand Consistancy
Jeffrey Hirschfeldt
Rudra Hotel Management
A recent testimonial from my hotel advisory services.
March 12, 2026, Jeffrey was Mike’s client
I’m pleased to recommend Mike Jackson as a hospitality consultant.
Over the past year, I had the opportunity to work with Michael while he served as the quality assurance inspector for six of my IHG properties—three Holiday Inn Express and three Staybridge Suites. During that time, he inspected my hotels on ten separate occasions.
Across each visit, I consistently found Michael to be both thorough and fair in his evaluations. Strong-performing hotels were recognized for their excellence, while others were given clear, constructive feedback. Michael has a unique ability to deliver criticism, corrections, and critiques in a way that helps teams improve rather than feel discouraged.
What stood out most was his willingness to guide managers and associates toward practical, alternative approaches to meet brand objectives and improve operational performance.
Michael brings a deep knowledge of hospitality along with genuine compassion for the people working in the industry. I truly enjoyed working alongside him and would highly recommend him to anyone seeking an experienced and thoughtful hospitality consultant.